1. General

By purchasing from A SOUL SCENTS ENTERPRISE, you agree to be bound by the following terms and conditions. We reserve the right to update or modify these terms at any time without prior notice.

2. Products

  • All products sold are fragrance oils intended for external use only.
  • Products are not for internal consumption or direct application on skin without proper dilution.
  • Product images are for illustration purposes; actual product may vary slightly due to packaging or ingredient batches.

3. Orders

  • All orders are subject to availability.
  • Once an order is confirmed and payment is received, it cannot be cancelled or changed.
  • We reserve the right to reject any order at our discretion.

4. Pricing & Payment

  • All prices are quoted in Malaysian Ringgit (RM) unless otherwise stated.
  • Full payment must be made before delivery.
  • We accept payment via online banking, e-wallets, and other methods as listed on our website/invoice.

5. Delivery

  • Delivery is arranged upon payment confirmation.
  • Delivery timelines depend on location and courier services, and may vary.
  • A SOUL SCENTS ENTERPRISE is not responsible for delays caused by third-party courier services.

6. Return & Exchange Policy

  • Due to the nature of the products, we do not accept returns or exchanges unless the product is defective or incorrect.
  • Claims must be made within 3 days of receiving the product, supported by photo evidence.
  • We will replace or refund at our discretion if the claim is valid.

7. Limitation of Liability

  • A SOUL SCENTS ENTERPRISE shall not be held liable for any direct, indirect, or consequential damages arising from the use or misuse of our products.
  • Customers are responsible for ensuring the suitability of our fragrance oils for their intended use.

8. Intellectual Property

  • All product names, descriptions, images, and branding are the property of A SOUL SCENTS ENTERPRISE and may not be used without permission.

9. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.