1. Introduction

At A SOUL SCENTS ENTERPRISE, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us via our website, social media, email, or other platforms.

2. Information We Collect

We may collect the following types of personal information:

  • Name
  • Contact information (e.g., phone number, email address, mailing address)
  • Payment details (e.g., bank transfer records, receipts)
  • Order and purchase history
  • Communication or feedback provided to us

3. How We Use Your Information

We collect and use your information to:

  • Process and fulfill orders
  • Respond to inquiries and customer service requests
  • Send updates regarding orders, deliveries, and promotions
  • Improve our products, services, and customer experience
  • Comply with legal obligations

4. Disclosure of Information

We do not sell or share your personal information with third parties, except:

  • To courier/delivery services for order fulfillment
  • To payment gateways or financial institutions for transaction processing
  • When required by law or regulatory authorities

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights

You have the right to:

  • Access and review your personal data
  • Request corrections or updates
  • Withdraw consent for marketing communications at any time

To do so, please contact us at:
📧 asoulscents6078@gmail.com
📞 011-69849589

7. Cookies (if applicable to website)

If our website uses cookies, they are only for enhancing user experience and tracking general traffic analytics. You can manage cookies via your browser settings.

8. Third-Party Links

Our website or social pages may contain links to external websites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised date.

10. Contact Us

For any questions regarding this Privacy Policy or your personal data, please contact:

A SOUL SCENTS ENTERPRISE
No 19, Lorong Tambun Indah 11 14100 Simpang Ampat Pulau Pinang
Email: asoulscents6078@gmail.com
Phone: 011-69849589