1. Delivery Coverage
We deliver within Malaysia only, including Peninsular Malaysia and East Malaysia (Sabah & Sarawak). For international orders, please contact us directly before placing an order.
2. Delivery Partners
We use trusted courier services such as J&T Express, Pos Laju, DHL eCommerce, or others depending on location and availability.
3. Processing Time
- Orders will be processed within 1–3 business days upon receipt of full payment.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Duration
Estimated delivery times:
- Peninsular Malaysia: 2–5 working days
- East Malaysia (Sabah/Sarawak): 5–8 working days
Note: Delivery times may vary depending on courier performance, festive seasons, or remote area locations.
5. Shipping Fees
- Shipping charges will be calculated and displayed during checkout or listed on your invoice.
- Free shipping may be offered for promotions or minimum purchase amounts (if applicable).
6. Tracking Your Order
Once your order has been shipped, a tracking number will be provided via email or WhatsApp. You may track your parcel through the courier’s official website.
7. Delivery Issues
- If your parcel is delayed, damaged, or lost during delivery, please contact us immediately.
- We will assist in liaising with the courier but are not responsible for delays caused by third-party courier services.
- Please ensure the delivery address provided is complete and accurate to avoid delivery failures.
8. Self-Collection (Optional)
If you offer it:
Customers may opt for self-collection at our address:
NO 19, Lorong Tambun Indah 11, Simpang Ampat, 14100 Pulau Pinang.
Please contact us in advance to schedule your pickup time.
9. Contact Us
For any questions regarding delivery or your order status, feel free to reach out:
📧 Email: asoulscents6078@gmail.com
📞 Phone: 011-69849589