1. Order Cancellation Policy

We understand that sometimes customers may need to cancel an order. However, due to our prompt processing and handling of fragrance products, we apply the following cancellation rules:

2. Cancellation Before Payment

  • If payment has not yet been made, you may cancel the order at any time by contacting us.
  • No charges will apply.

3. Cancellation After Payment

  • Orders cannot be cancelled once payment has been made and the order is being processed.
  • This is because fragrance products are often prepared, packed, and shipped promptly after payment to preserve quality.

4. Exceptions

You may request cancellation after payment only if:

  • The product has not yet been shipped.
  • You notify us within 2 hours of making payment.

If approved, the refund will be processed according to our Refund Policy.

5. How to Cancel an Order

To request a cancellation, please contact us immediately with:

  • Your order number
  • Payment receipt (if available)

📧 Email: asoulscents6078@gmail.com
📞 Phone: 011-69849589

6. Right to Decline Cancellation

A SOUL SCENTS ENTERPRISE reserves the right to decline cancellation requests for:

  • Custom or bulk orders
  • Orders already shipped or packed
  • Repeat last-minute cancellations